Ordering policies

• Nuts and Nut By-products
• Eggs and Egg-By-Products
• Milk & dairy Products
• Wheat

• We require a 50% non-refundable deposit for all orders if the pick-up date is more than 1 month in advance. Does not apply to Royal Fiesta clients.  Otherwise, full payment is required for all orders. 
• Due to being a small shop, we can only take so many orders per weekend. If an order is canceled, any payment made on your order is non-refundable but may be transferable if within cancelation periods. 

 Changes and cancellations to orders are accepted up until 10 days prior to the date of pick up. We are unable to make changes on orders after that time frame.

No refunds will be provided for any payments made on the orders even if canceled at least 10 days in advance.

Orders canceled/ changed 10 days or more before the pick-up date will be given 100% store credit to be used within 3 months. 

If cancelations occur within 10 days, all payments will be forfeited. We recommend that orders be picked up in this case. 

• Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders
• Once you or a designated party has picked up an order, it is considered accepted– we will ask to make sure that everything is correct such as the design, spelling, etc.

• All products are the responsibility of the customer once it leaves our shop. We are not responsible for any damage occurring to the cake during transport, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. 
• Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc.

Guarantee / Disclaimer 

• We do all that we can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. 
• If for some reason something is not decorated correctly as stated on your order, we will make the necessary changes right away. 
• Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. 
• You may provide us with a photograph for inspiration; we make no claims for an exact duplication of the work done by other cake decorators.